Learn more about car-hire-mauritius.com and the reservation process by reading our extensive FAQ section. Our in-depth FAQ section will help you familiarize yourself with our company and the vehicle rental process in Mauritius. If you can’t find your answers here, please call us or contact us by email.
Car-hire-mauritius.com is a specialized rental car mediator, operating in Mauritius. Our aim is to bring together customers and car rental companies. Over the years we have developed strong relationships with a variety of rental companies throughout Mauritius. We are able to use our connections to help you find best cars and the best all-inclusive rental packages. Not only are we able to give you the best prices available but all prices quoted include unlimited kilometres, insurance and taxes. In most cases the quoted price also includes the fee to transport your rental to a specific location of your choosing. Our easy-to-follow website means you will be able to clearly understand price of your package; in just a few short minutes you can your dream car for your dream vacation. You can learn more about the booking process in our step-by-step Booking Guide.
We can offer our customers the best prices, because we operate only as on-line intermediary and our goal is to find the best rental prices in Mauritius. Because of our experience in the rental and tourism industry in Mauritius and the contacts we have created, we have developed an extremely efficient business. As intermediaries we are able to find the best deals in the marketplace and pass them on to you.
Nothing! Our on-line service at car-hire-mauritius.com is completely free for our customers. We receive commissions from the car rental agencies.
Car-hire-mauritius.com is a broker, which is specialized on Mauritius; however we are also an international company with addresses in Germany, Mauritius and England. One of the reasons we have been so successful over the years is because of our strong communication skills. Our multilingual employees are able to provide friendly and competent service to our international customers through telephone or email friendly and competently. Car-hire-mauritius.com is a subsidiary of Indian Ocean Travel Ltd, which is one of the mayor mediators of accommodations and travel services on Mauritius. We would like to invite you to visit Mauritius Holidays and Mauritius Information Guide, which are other sites operated by Indian Ocean Travel Ltd.
The rental process is extremely easy and quick. Once you reserve your rental car through our website you will receive a confirmation email that we have received your information. After we examine the information and check car rental availability, you receive, within 2 working-days, your obligatory reservation confirmation by email. The last step is to present this confirmation letter to the car rental company and then drive away and enjoy your dream vacation. You find a detailed description for on-line reservation in the Booking Guide.
Yes. The minimum renting duration at car-hire-mauritius.com is 4 days. There are some cases where we accept bookings of 2 and 3 days. For example last-minute bookings. You will be able to see which cars are bookable after entering the specific data for your rental in our request form. All cars with a green traffic light next to it are bookable.
With most car rental agencies, you are only able to select vehicle categories; however, with car-hire-mauritius.com you have the ability to choose from a wide range of specific vehicles. Reservations and confirmations are valid in principle for your selected model. If the model you choose is not available the rental agency will provide you a similar model or provide you a vehicle in a higher category.
You will receive an email confirmation immediately once you have finished the online reservation. After we received your information, we will examine the availability of your vehicle. You will receive your essential reservation confirmation by email within two business days. If your desired vehicle is not available we will send you an alternative offer. Once you arrive at the Mauritius rental agency, present your reservation confirmation and pick up your vehicle.
The time and place for the delivery is determined by you. You can choose to have your vehicle waiting for you at the airport or it can be delivered to you at your hotel on the island. If you decide to have the vehicle dropped off at the airport then a employee of the car rental agency will be waiting for you with your name on a sign at the exit gate. If you want your car delivered to the airport, we need the flight number and the arrival, so we can monitor the reservation and plan for possible flight delays. If you decided to have your car delivered at your hotel, then a rental agency employee will deliver the vehicle at an agreed upon time. You will need the printed reservation confirmation at the time of delivery. If you have paid with a credit card, please have it available during the delivery. Car-hire-mauritius.com is only a broker you will conclude your rental-contract with the rental agency. You can read our specific terms of the rental agreement here at our Terms page.
The return process is just as simple as the pick-up. If you want to drop it off at the airport, car rental employee will wait for you at the agreed time near the airport arrival gate to pick up the vehicle. With hotel delivery a rental service employee will visit you at an agreed time to pick up the vehicle. The vehicle must be returned in the same condition that you picked it up in. Also the fuel tank must be the same level as when you picked it up.
You determine where and when you want to pick up and drop off your vehicle. Your rental car can be supplied anywhere on Mauritius. You can specify your pickup and drop-off locations in the booking form. Pick-up and return place do not have to be identical. For a hotel delivery, you have to indicate the address of the hotel in the booking form as special wishes. In some places on the island, you will be charged a transportation fee. The cost to transport your rental car will depend on the distance to the rental offices and can differ depending on the type of vehicle you choose. The charge (if any) is displayed during the booking process and contained in the final quote.
You can read our full cancellation policy at our Terms section.
The following are some of the features contained in the rent price:
The price of the rent depends on season and rent duration. The peak rental season is from October to April. You can save the most money with a 10-day rental starting from May until September.
In addition to the full comprehensive insurance, covered in the rental fee, you can also purchase extra insurance. We also recommend you take out a cancellation protection policy.
Yes. An additional driver is already priced into the rental fee. If you need another person to be insured while driving the car, this person must be present at the time of hand-over of the car. The person must also fulfill the same requirements as the primary driver (see 6.2). The maximum of insured drivers is two.
If there was no mention of fuel in the contract, then you must return the vehicle with the same amount of fuel as when you received it.
The following insurance is included in the rental fee:
The Comprehensive insurance covers damage to your car and theft of the vehicle. The coverage does not cover damage to the under-carriage and the side mirrors. For more information, please refer to our Terms page.
In order to be able to offer to you a rental vehicle at the best price possible, we have to provide our customers with basic default comprehensive insurance with a deductable of 15,000 Rs or 25,000 Rs, which is the standard package. The price of the insurance is covered in our all-Inclusive prices. Of course if you don’t want to have to worry about a deductable, for a small fee you can purchase the insurance without it.
Yes, in fact we always recommend it because you never know what is going to happen. You can purchase cancelation insurance for a small fee of €16 per rental. The fee allows you to cancel your reservation up to the last minute – no questions asked. The cancelation insurance also allows you to pay for your car on-site. Please note, that the costs for all extra insurance have to be paid directly after billing in all cases.
Car-hire-mauritius.com makes it easy to pay for your rental. You can pay your rental car with a bank transfer (German bank account with IBAN/BIC), credit card (Visa & Mastercard) or via Paypal (including other credit cards like Amex and possibly country specific payment methods). Alternatively, you can also pay in cash on-site upon pick-up if you choose to book our travel cancelation cost insurance. If you choose to pay on-site, the costs for the travel cancelation insurance must be paid for upfront using the previously mentioned payment methods. Please see our terms of service for more information about the payment conditions.
Not necessarily. You have also the possibility to pay by wire transfer. When you pick up your car you can arrange with the rental company to leave cash as a security deposit.
Yes. The deposit amount depends on the insurance option you choose. Even if you choose an insurance option without deductible, a small deposit is required to cover e.g. damages not included in the insurance and refueling charges. You can pay the deposit either by credit card (which has to be in the name of the primary driver) or by cash in Mauritian Rupees or Euros at the time of pick-up. Your credit card is charged only in the case of damage/loss and only up to the amount of the agreed upon deductable (in national currency). You receive your cash deposit back when you return the car in mint condition.
No. A driving license from your home country is sufficient.
You must be 21 years to rent a car on Mauritius. Additionally, you must have at least one year of driving experience.
On Mauritius you have to drive on the left side of the road. The island follows the same traffic rules that are in Great Britain. The steering wheel in your rented car will be on the right side.
No. Leaving of the island with your rental car, by ferry for example, is not permitted.
The gasoline prices on Mauritius are very favorable. Gasoline is about half the price as they are in Great Britain.
In small towns parking is free of charge. In Port Louis, Rose Hill and Quatre Bornes you will find parking lots near the roadside. They are marked by zone 1 or zone 2. There you need a parking permit, which can be purchased at gas stations for about 5 MUR. The maximum time you can leave your car is about 2 hours. In addition there are several large parking areas, which you will have to pay for.
If you cause an accident or you are involved in an accident, please consider the following:
Inform the local car rental agency immediately (on your reservation confirmation you will find the 24-hour-Hotline). The agency will help you.
In principle you should also call the police and file a police report. With returning the vehicle it is advisable to ask for a damage report from the local car rental agency and sign it, in order to get a refund on you deductible.
Contact the local car rental service. You will find a 24 hour emergency number on your reservation confirmation. The agency will help you and will send a tow truck to your location.
If your rental car is damaged, inform the local car rental agency. Call the 24-hour-Hotline, which is on your reservation confirmation. Damage to the vehicle will be covered by your comprehensive insurance.
Yes, on your booking voucher, we will print a separate telephone number in Mauritius, that can be used for emergency purposes. This number can be reached around the clock.
Our office hours (German time) are:
Monday to Friday: 8 am - 6 pm
Saturday: 10 am - 3 pm
Employees at car-hire-mauritius.com speak: